American Strategic Management Institute

Performance Benchmarking

Business is fundamentally driven by the competitive edge and comparisons with industry leadersÄ How do you stack up? To answer this question your people must be making decisions based on evaluating the options and learning what others are doing. Too many organizations make decisions without learning how the industry leaders are operating. Your strategy for growth and improvement must be defined in quantifiable terms and formulated around a competitive need. This training course will equip you with a framework for selecting your organizationês benchmark measures and comparisons, as well as analyzing the implications of benchmark studies to changes in your current operation.

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Performance Benchmarking
DAY ONE: Establishing Clear Benchmarking Initiatives

Module 1: Planning for Internal Benchmarking Practices
• Develop measures to diagnose ineffective processes and sub-processes
• Identify optimal processes as benchmarks
• Plan a strategy for achieving benchmark status

Module 2: Planning for External Benchmarking Practices
• Develop measures to identify competitive gaps in performance
• Identify relevant sources of data among external best-practices
• Plan a strategy for achieving benchmark status

Module 3 Collecting the Benchmarking Data
• Gaining access to data sources through partnerships
• Developing relevant questions and response options
• Validating the data

DAY TWO: Benchmark Analyses and Action Plans

Module 4: Analyzing the Benchmarking Data
• Quantitative and statistical analyses
• Identifying competitive gaps, best-practices and their enablers

Module 5: Adapting the Benchmarking Results
• Develop short and long-term plans for improvement
• Leveraging results for purposeful change
• Managing the implementation process

Module 6: Applying Benchmarking Processes in Innovative Ways
• Benchmarking against internal best-practices
• Benchmarking service delivery
• Benchmarking strategies