American Strategic Management Institute

Implementing 360 Degree Feedback Systems

One way to groom leaders in your organization is to provide them with comprehensive feedback that helps them improve their skills and level of performance. Managers and supervisors today are not the only source for performance feedback team members as well as internal and external customers provide an important picture of performance. That is why many high performing organizations use the 360 degree feedback system in performance evaluations. Organizations are having difficulty developing sustainable multi-rater systems because they fail to: incorporate strategic objectives, provide post-feedback support of learning and development and train team members on how to accurately and objectively rate peers and supervisors. This training will prepare attendees to design and implement 360 degree feedback systems in their executive and line employee evaluation systems.

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IMPLEMENTING 360 DEGREE FEEDBACK SYSTEMS
DAY ONE: Designing Feedback Systems that Reflect Strategic Vision

Module 1: Communicating the Need for Advanced Feedback and Development Systems
• Aligning incentive and development system goals with corporate objectives
• Subscribing visible, genuine and long-term executive support
• Fostering employee buy-in as ratees as well as raters

Module 2: Developing Competitive Skills and Performance
• Analyzing competitive needs of marketplace
• Assessing internal workforce competencies and areas for improvement
• Designing performance feedback rating systems to reflect an integration of competitive needs and corporate objectives

DAY TWO: Leveraging Multi-Rater Feedback for Overall Performance Improvements

Module 3: Developing or Improving Your 360 Degree Feedback System
• Identifying corporate culture-appropriate feedback rating and reporting systems
• Streamlining the rating and feedback process through IT and online applications
• Developing a fair and objective process for rater selection

Module 4: Maximizing the Utility of Feedback Ratings
• Training raters and ratees on purpose, process and objectives of the feedback system
• Establishing formal training programs to facilitate application of developmental suggestions
• Implementing rating quality controls to ensure fairness, accuracy and objectivity

Module 5: Executing the 360 Degree Feedback System
• Using strategy maps to assess needs and formulate strategic execution plan
• Aligning stakeholders and financial budgets for optimal 360 degree execution
• Tracking attitudes and effects of the system for continual improvements